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NEK Digital

Frequently Asked Questions

Answers to your questions about our services, process, and pricing.

General

What is the typical project timeline?

Project timelines vary depending on scope and complexity. A standard website design and development project takes between 6 and 12 weeks from start to launch. More complex projects like e-commerce platforms or web applications can take 12-20 weeks. We provide a detailed timeline with milestones after our initial discovery call, so you're always aware of progress.

Do you work with businesses of all sizes?

Absolutely! We work with startups, SMEs and large enterprises. Our approach is tailored to the scale and needs of each project. Whether you're a small local business looking to grow online, or a large corporation needing digital transformation, we have the expertise and flexibility to help. We understand that every client is unique and adapt our strategy accordingly.

What languages can you work in?

We primarily work in Dutch and English, but can also handle projects in other languages. Our team is multilingual and has experience with international projects. We can translate, localize and adapt content for different markets and cultures.

Pricing & Packages

How much does a new website cost?

Our pricing is based on your project's specific needs. We provide custom quotes after understanding your goals and requirements. Our packages start at €159 per month for essential services, up to €450 per month for complete digital dominance. We focus on delivering value and a positive ROI. During a free consultation, we discuss your budget and find the best solution for your business.

Are there any hidden costs or setup fees?

No, we believe in transparency. There are no hidden costs or setup fees. All prices are clearly communicated and there are no surprises. We offer flexible payment options and can provide monthly or annual payment plans. You only pay for what you need, without hidden fees.

Can we upgrade or downgrade a package?

Yes, flexibility is important to us. You can upgrade to a higher package at any time to get more features and support. Downgrading is also possible, though we always discuss first how we can help you achieve your goals with your current package. Changes are processed pro-rata, so you only pay for what you use.

Services & Technology

What technologies do you use?

We use modern, proven technologies like React, Vue.js, Node.js and other cutting-edge tools. Our developers specialize in React for faster, scalable and high-quality applications. We also use AI-powered tools for marketing, SEO optimization and data analysis. Our stack is always up-to-date with the latest best practices and security standards.

Do you offer SEO services?

Yes, SEO is a core part of our services. We offer comprehensive SEO services including technical SEO, content optimization, link building, local SEO and continuous monitoring. Our strategies are data-driven and focused on improving your search engine rankings and organic traffic. We use advanced tools and analytics to measure and optimize your progress.

What is AI Marketing and how does it work?

AI Marketing uses artificial intelligence to optimize marketing campaigns, predict customer behavior and create personalized experiences. We use AI for content generation, ad optimization, customer segmentation and automated marketing workflows. This results in higher conversions, lower cost per acquisition and better ROI. Our AI tools continuously learn and adapt to deliver better results.

Support & Management

Do you offer support after project launch?

Yes, we offer comprehensive post-launch support. This includes technical support, regular updates, security patches, performance optimization and ongoing maintenance to ensure your digital presence continues to perform optimally. We offer different support levels, from basic support to 24/7 priority support, depending on your package.

How quickly do you respond to support requests?

Our response times vary depending on your package. For essential packages, we respond within 48 hours on business days. For premium packages, we offer faster response times, including 24/7 support for critical issues. We have a helpdesk system where you can submit tickets and track status. For urgent matters, we're also reachable via phone and WhatsApp.

Can we get training for our team?

Absolutely! We offer comprehensive training for your team to help you effectively manage your new website or platform. This includes content management training, basic SEO training, analytics training and more. We can also provide documentation and video tutorials. Our goal is to make you self-sufficient, while remaining available for support when you need it.

More about packages

What exactly is included in the monthly packages?

Our packages are all-in-one solutions. Depending on the package, you get a website, hosting, maintenance, SEO, content creation, and social media management. Everything you need to grow online without the hassle.

Are there any setup fees?

No, we do not charge setup fees for our standard packages. You pay a fixed monthly amount, and we handle the rest. For custom projects, we agree on terms upfront.

Can I upgrade or downgrade my package later?

Yes, you can adjust your package at any time. As your business grows, your package grows with you. Contact us to request a change.

Do I own the website?

With our monthly packages, you lease the website including all services. After 24 months, you have the option to take full ownership of the website. Content and data always remain yours.

How quickly can my website be online?

For the Essential Launch package, we can often be live within 2 weeks, depending on how quickly you provide the necessary information. Larger projects take a bit longer.

Do you also do custom work?

Certainly! In addition to our packages, we also offer fully custom solutions for unique requirements. Contact us for a no-obligation consultation about your project.

How does payment work?

Payment is made via monthly direct debit. You will receive a proper invoice for your records each month.

Can I cancel at any time?

Our contracts have a standard term of 12 months, after which they are cancellable monthly with a notice period of 1 month.